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BeyondTrust Support 2.2.22-783be685

6.1 MB / 100K+ Downloads / Rating 2.5 - 331 reviews


See previous versions

BeyondTrust Support, developed and published by BeyondTrust Corporation, has released its latest version, 2.2.22-783be685, on 2024-12-25. This app falls under the Business category on the Google Play Store and has achieved over 100000 installs. It currently holds an overall rating of 2.5, based on 331 reviews.

BeyondTrust Support APK available on this page is compatible with all Android devices that meet the required specifications (Android). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: com.bomgar.thinclient.android

Updated: 4 months ago

Developer Name: BeyondTrust Corporation

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing BeyondTrust Support on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

App Rating

2.5
Total 331 reviews

Reviews

4 ★, on 2025-01-17
It worked in the hour plus session with tech support. It did crash 3 times but I restarted until we finished.

2 ★, on 2025-01-04
Don't remember downloading this app

4 ★, on 2024-12-24
Great service. Mark was patient and solved a complicated headache.

1 ★, on 2024-12-19
SCAMMER ALERT 🚨🚨🚨🚨 -5 stars 🌟

1 ★, on 2024-12-04
Dreadful

1 ★, on 2024-10-26
The amount of steps needed to uninstall is a bit much.

Previous Versions

BeyondTrust Support 2.2.22-783be685
2024-12-25 / 6.1 MB / Android

BeyondTrust Support 2.2.20-d4e49a62
2024-06-25 / 16.8 MB / Android 6.0+

About this app

You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. Once connected to a Remote Support Representative, you can securely chat and receive support from the Representative by allowing them to view your screen, view your mobile devices system information, and share your live camera feed.

Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
BeyondTrust InSight – Extend your representative’s vision by streaming live video.
Chat – Chat back and forth with your representative.

Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and support sites with trusted CA-signed certificates.

If encountering problems attempting to uninstall, ensure the app is deactivated in the Device admin apps settings menu.

The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to support your users, please contact BeyondTrust Support for other options.

BeyondTrust Support users can optionally approve the use of an Accessibility Service to allow a Representative to further support and manage their device. When starting a Support Session, the app may request that the Support Accessibility Service be enabled in order to grant the connected Remote Support Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.

New features

Bug fixes

App Permissions

Allows applications to open network sockets.
Allows applications to access information about networks.
Allows an application to call killBackgroundProcesses(String].
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows read access to the device's phone number(s].
Allows an application to read the user's contacts data.
Allows access to the list of accounts in the Accounts Service.
Required to be able to access the camera device.
Allows an application to capture video output.
Allows an application to take screen shots and more generally get access to the frame buffer data.