Arizona Public Service 3.7.1

Reviews

1 ★, on 2023-08-03
Horrible app, website, and corporation. As a first time apartment tenant, I accidentally put the incorrect building number because the complex was confusing. I was charged twice for an apartment I wasn't in (I'm not sure it even exists at all), plus charged in full for my electricity by the complex, plus an extra fee. In addition, you can't set up or see auto-pay in the app, and auto-pay on the site doesn't work. You also can't see saved payment methods in the app. No contact info in the app.

1 ★, on 2023-09-08
App layout is clunky and use is unintuitive. Support options only give you an FAQ with no way to contact a person or even a phone number. Have to exit the app to look up their support number. One would think that with all the rate hikes they've had over the years that they could afford to get their mobile app out of 2008. Guess it's just padding the pockets of their C level staff like any other good 'ol monopoly. Why change anything when your customers have no other choice?

1 ★, on 2022-06-10
What a horrible app ... Poorly designed. Tried to download my bill but it will only download within the app itself. It won't download to my files on my phone, so I can't print it off. Back arrow NEVER returns you to the previous screen but back to the home screen. Sluggish and slow. I often get "App isn't available" indicator. Very difficult to get any granular look at power consumption that isn't unintuitive and vague. Finally got frustrated enough to write a review. Just bad...

1 ★, on 2020-03-30
This used to be an excellent app, but since the last two updates I haven't been able to log in. I can use everything else on the home page but without being able to log in the app is useless. You turned a useful app into garbage. Three months later and still can't even log in. I keep thinking APS will fix this issue but no luck. I uninstall and reinstall with each new update thinking it will work. I'm running Android 10, so not like I have an outdated phone. Useless.

1 ★, on 2020-01-20
This app is HORRIBLE!! It only worked a couple times, when I tap on log in the page is completely blank never goes to the log in screen. I tried uninstalling and reinstalling didn't work! I tried to reregister couldn't! I try to reset my password no E-mail received! How in the world are you supposed to pay your bill other than calling! This app is incredibly FRUSTRATING!!!

1 ★, on 2019-10-03
Worst app ever. The latest revision crashed immediately and reports no data for every button and link. The app doesn't even seem like an app, it's more of a web interface wrapper that is not good. Why force the technology! Okay, updated rating from 1 to 3 stars after the quick update. The app still often locks up when it can't retrieve data such as usage.