About this app

YOUR ULTIMATE FEEDBACK SOLUTIONS

Turning feedback into a measurable KPI has never been easier!
The 4 Smileys capture the satisfaction levels of your customers and employees in just seconds.
ACS Smileys and data analytics solution will help you improve your customer experience, workplace happiness, and bottom line.

DISCOVER THE “WHY” ACS SMILEYS

The stylish, touch screen feedback collecting Smileys are the easiest and most effective way to discover the reason behind your customers’ dissatisfaction.
Follow up selection and open feedback options help you find out exactly what elements of your service are causing dissatisfaction so you can make improvements, immediately.
- Ready to use in minutes. Quick to assemble and activates upon plug-in
- 3-tier insights and customer information. First question, follow up selection, and open feedback. And you can collect customer information like phone number, email, full name

KEY INDEXS

ACS Smileys coolect and show you some industry standard metrics such as CX Index (Customer Experience Score), NPS (Net Promoter Score ®), CSAT (Customer Satisfaction Score).

INTELLIGENT REPORTING. ALWAYS INCLUDED.

Track and manage your service performance with intuitive and interactive data analytics. Pinpoint issues, uncover causes with ease, and make improvement actions that can be measured and verified.
Use our powerful web based analytics service to view responses in real-time. Create and schedule email reports, create wallboards and leaderboards to get a quick understanding of collected responses.
Set up instant email alerts to act on feedback and address issues before they escalate. Discover continuous insights for short term and long term action planning and keep your teams informed, motivated and data-driven.
Access your results 24/7 in our online dashboard, via mobile, and automated email reports.

QUICK VIEW

Offers an instant overview of your key performance results, summarized in simple, informative widgets. It helps you focus on the most important information and save time getting it.

ANALYTICS

Analytics enables you to research long term trends and identify exact times and places of exceptional service, or performance decline.
You get full control to analyze your past and current performance, and make more informed improvement decisions for the future.
Review your follow up selection responses and open feedback comments to more narrowly define exact performance issues that can be immediately fixed or improved upon.

INCLUDED FEATURES

- Misuse Protection. A built-in custom setting that filters out excessive button presses to ensure the accuracy of your data.
- Web & Email Reports. Role, Location, and time-based result summaries sent to your email.
- Interaction Reports.
- Social Sharing. Click-to-share summary image for sharing your results online
- ACS Smileys API. Integrate your ACS Smileys results into your company’s own dashboard.

ACS SMILEYS IS THE BEST FOR YOUR BUSINESS

- Customer feedback in retail outlets/ shops, banks, gyms, museums, tourist attractions and cinemas.
- Passenger feedback in airports, ferry terminals and train stations.
- Patient feedback in hospitals, Doctor/ GP practices and dental surgeries.
- Citizent feedback on public administration service
- Employee feedback in offices.

FEATURES

- Smiley survey console
- Capture feedback online or offline
- Create multilingual surveys
- Engaging and approachable survey interface, encourages interaction
- Fully scalable - Run surveys on multiple devices
- Full kiosk mode
- Tamper proof - automatically detects fraudulent responses
- Powerful reporting system to make sense of your feedback
- Set triggers to receive instant email alerts
- Role-Based Access Control
- Deploy surveys remotely

WHAT CAN YOU DO ON YOUR BRAND PACK (Add-ons)

- Put in your logo in the app screens
- Change your smileys icons on your brand
- Own design leg plate + question sheet.

GET STARTED IN MUNITES – CREATE YOUR FREE ACCOUNT NOW !

App Permissions

Allows an app to access precise location.
Allows an app to access approximate location.
Allows applications to access information about networks.
Allows applications to open network sockets.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows applications to access information about Wi-Fi networks.