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Mobile Office for Genesys 11.6.5

44.6 MB / 10+ Downloads / Rating 5.0 - 1 reviews


See previous versions

Mobile Office for Genesys, developed and published by idealsystems, has released its latest version, 11.6.5, on 2025-01-29. This app falls under the Business category on the Google Play Store and has achieved over 1000 installs. It currently holds an overall rating of 5.0, based on 1 reviews.

Mobile Office for Genesys APK available on this page is compatible with all Android devices that meet the required specifications (Android). It can also be installed on PC and Mac using an Android emulator such as Bluestacks, LDPlayer, and others.

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App Screenshot

App Screenshot

App Details

Package name: be.idealsystems.mc.purecloud

Updated: 9 days ago

Developer Name: idealsystems

Category: Business

New features: Show more

App Permissions: Show more

Installation Instructions

This article outlines two straightforward methods for installing Mobile Office for Genesys on PC Windows and Mac.

Using BlueStacks

  1. Download the APK/XAPK file from this page.
  2. Install BlueStacks by visiting http://bluestacks.com.
  3. Open the APK/XAPK file by double-clicking it. This action will launch BlueStacks and begin the application's installation. If the APK file does not automatically open with BlueStacks, right-click on it and select 'Open with...', then navigate to BlueStacks. Alternatively, you can drag-and-drop the APK file onto the BlueStacks home screen.
  4. Wait a few seconds for the installation to complete. Once done, the installed app will appear on the BlueStacks home screen. Click its icon to start using the application.

Using LDPlayer

  1. Download and install LDPlayer from https://www.ldplayer.net.
  2. Drag the APK/XAPK file directly into LDPlayer.

If you have any questions, please don't hesitate to contact us.

Reviews

5 ★, on 2023-11-07
Great mobile solution for Genesys Cloud.

Previous Versions

Mobile Office for Genesys 11.6.5
2025-01-29 / 44.6 MB / Android

Mobile Office for Genesys 11.6.3
2024-11-06 / 44.6 MB / Android

Mobile Office for Genesys 11.5.1
2024-06-20 / 150.3 MB / Android

Mobile Office for Genesys 11.4.0
2024-04-26 / 146.2 MB / Android

About this app

With Mobile Office for Genesys , we provide you the ability to extend the customer journey and communication to virtually anyone in your company or organisation by mobilising the same tools agents use in your contact center onto the mobile devices in your company. Branch managers, field technicians, home workers, store managers, anyone can now handle customer interactions without losing the ability to manage and monitor the interaction.

New features

Bugfixes and improvements:
-Improved voicemail handling: timestamps and unread voicemail notification
-Improved keypad functionality: paste copied number
-Show local contact name in push notification instead of phone number
-Fix for failing outbound calls
-Fix for users that are unable to hang up calls

App Permissions

Allows applications to open network sockets.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows applications to access information about networks.
Allows an application to record audio.
Allows an application to read the user's contacts data.
Allows applications to connect to paired bluetooth devices.
Allows an application to modify global audio settings.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Must be required by a ConnectionService, to ensure that only the system can bind to it.
Allows read access to the device's phone number(s].
Allows an application to initiate a phone call without going through the Dialer user interface for the user to confirm the call.
Allows access to the vibrator.
Required to be able to access the camera device.
Allows an application to write to external storage.
Allows applications to access information about Wi-Fi networks.
Allows a calling application which manages it own calls through the self-managed ConnectionService APIs.
Allows an app to use fingerprint hardware.