Plain Silver 2.2.12

Reviews

3 ★, on 2020-09-10
The app itself is not great. It is convenient but I have a few complaints. The only time you have any options regarding your account is when you first open the app, at which time you are forced to deposit either $10 or $20 (no other option). If you have to re-install the app for any reason, any account balance left over will have to be manually moved to the new one by a support team because it does not associate your email as a transferable account. Things could improve if it were more like venmo or other online money transfer services (i.e you make an account which you can access from almost anywhere) and if the app itself had more options for uploading funds. It seems like the whole operation is run by very few people, HOWEVER, they were very prompt with assisting me when I had a problem with my account balance (I had to re-instal the app and lost my balance) and were able to transfer my wayward funds. TLDR: More options, don't re-install or you will lose your balance, support team was prompt and helpful

1 ★, on 2020-07-27
Never works!!! I paid $20 plus a 90c processing fee for an app that's worked probably like 4 times. I will be sitting directly on top of the washing machine, Bluetooth on, and it still will say there are no machines. I check Bluetooth and I see the washing machine's Bluetooth signal, so I know it's on.

1 ★, on 2020-07-30
They need to figure out how to allow users to update the debit card. I can no longer use the app. It's really their loss but they can't be bothered to answer my emails. 🤷‍♀️ I'm a programmer and I know its not that hard.

2 ★, on 2019-01-21
A very handy app when its working but often more problematic than useful. When its working it's a great app, but I've experienced several issues. First there have been several occasions where it has taken my money and not started the wash cycle - they have always credited my account when i inform them but still frustrating. Second when I got a new phone after an old one broke I could not find a way to log in and access they money i had previously loaded onto the app.

1 ★, on 2018-11-10
The machine simply doesn't show up on the plain silver app. The support team takes days to reply in case of a problem.

2 ★, on 2019-07-31
why can't I change my credit card?? i lost my old one and had to get a replacement. now I cannot add my new card, so I cannot use the app. very frustrating.