SHIFT inc 3.3.24

Reviews

2 ★, on 2023-11-05
Always problems with the app. Whenever one issue is solved, another one appears. Customer service on Whatsapp almost never works. They either don't reply, or they say their "team" will "look into it" and "get back", but you never hear back. Over phone they can help with unlocking cars manually when you have an issue, but it's annoying to have to call when the app is supposed to do this for you. It's a shame, because the service itself is very useful.

3 ★, on 2023-08-14
The application idea is brilliant. However, the customer service is terrible. I have a payment issue and still not resolved neither by phone or email.

3 ★, on 2021-03-20
Works great when you can find a car available. Only two problems I have with it: The extra rates for gas and extra km are not easy to find. Yes, there is a contract, but such rates should be visible in the app too. Second one is finding your last booking where you need to pay extra fees. Your past booking are not organized and finding your last booking is not straight forward.

4 ★, on 2023-02-10
Works great, have rented several cars with shift. The only thing that needs to improve is the verification for users with an exit visa, it gives an error code and always forces you to contact support.

1 ★, on 2023-04-25
I tried to book a car, but the application keeps crashing every time. What I like about Shift is that their vehicles are clean from the inside unlike the other car rentals like Ekar. They need to fix this as soon as possible.

1 ★, on 2022-11-25
The service got awful recently. I used to recommand shift, but recently I higly suggest to look somewhere else and no waste time further. Most of the time you end up with no car or dead battery or wasting time trying to reach customer support. And it is a fight to get money back...not saying you need to check every single receipt and contact them to remove unwanted surprises. Really, stay away