Chewy - Where Pet Lovers Shop 25.3.0

Reviews

5 ★, on 2024-01-13
I love ordering from CHEWY. . . by phone and online. Always there to answer questions or make changes, especially with autoship if it's not quite time to buy more. The app has it all - so easy to navigate - great selections, deals, favorites, discounts for autoships, with email reminders. Best of all is I don't have to carry heavy bags!

4 ★, on 2023-10-31
I love chewy for the ease of getting exactly what I want, in-stock and quick deliveries. I have even found that the cat wet food quality is better in chewy than in supermarket shelves. That said, the app is not very stable especially after the update today. The UI is all glitchy with text leaving a trail on the screen. I wish I could attach a screenshot. At this point, I can't order from the app even if I need to. Please fix ASAP.

3 ★, on 2023-11-10
Had trouble ordering with the app. Check out kept saying I had no items in my basket when I had two. When trying to change the quantity of an item I wanted to buy, it would not let me for several attempts. I like the convenience of not having to travel to a store. I do not like the free shipping as free shipping is never free and is built into the cost of your items. Free shipping is the biggest sucker tactic in retail. I like chewy, but have had better results in the past.

4 ★, on 2023-11-01
Chewy usually has great prices and just what you need. the one issue I have is that they have put the cat litter I have ordered that is a 40lb bag with like food and other stuff, which makes the box extremely heavy. I have had to call more than once to ask them to always send the litter separately from everything else. Other than that, customer service is always great, and shipping is, for the most part, pretty quick. so I recommend them overall.

1 ★, on 2023-11-03
The new update killed the app. Everything is black and so are fonts in the menu. The cut out of product pics with the black background look terrible and is very hard to read. I won't be ordering from Chewy until this is fixed. Update: Uninstalled & reinstalled with no change. The font is black on black on search item lists too. I dont have time to call and troubleshoot. The app is not usable.

1 ★, on 2023-11-06
The latest update killed the app. I'm now unable to log in and keep getting a black screen with the message "The site can't be reached" and that it might be temporarily down or moved permanently to a new web address. I can log in on the laptop with no problem. Started a few days ago after updating the app. App un-/reinstall didn't solve the issue. Never had a problem with the app before & Chewy is awesome. 1 star rating only to get IT's attention. (I can send a screenshot of error msg.)