Allstate Motor Club 21.1.0

Reviews

1 ★, on 2020-07-12
Called on the phone for motor assist. The hold message said it would be quicker if I install the app. I installed and launched the app and it said to submit all requests on the website! I love it when companies can't get their story straight.

3 ★, on 2019-08-07
worked well for me, but it would be great to include a note when ordering any services. this can help not waste any time and be in communication from the beginning. the app overestimated the time it would take for help to get here, or perhaps the worker did not use the app properly. im any case, the service was great and i resolved my issue.

1 ★, on 2018-10-30
Only been with Allstate Motor club a few months. Had to request a tow today using app. App shows 50 to 70 minutes for service. App never updated status and does not show a timeline, not even time when service was requested. After 1 hour and no status update I called. I was told it would be another 2 or 3 hours for tow and cost would be $30 over $250 benefit. Tow request was for 1.5 miles! I canceled service request and called local tow company with an estimate of $75 for tow. I will request reimbursement from Allstate as allowed by their policy. Weather was a fair weather weekday mid-morning.

3 ★, on 2018-12-04
The actual assistance is great. My issue is the inaccuracy of the addresses. I attempted to put in my location address but it kept wanting to change it from south to north and even to completely different addresses entirely. That is 100% not ok. It wastes the rescuer's time and the user's time. I had to put in an address close to me instead of my actual location.

1 ★, on 2019-05-04
the app is stuck in the track your rescue section of the app. I got help last week and i must have just closed the app without changing to the next page. I'm trying to use it now for help again and it wont let me cancel but there isn't an option to continue. I uninstalled the app and reinstalled and it just took me back to the same page.

1 ★, on 2019-04-14
Worthless! Won't accept my login credentials. Can't login no matter what I try. No phone number or email provided to get help. I think I'll dump this "club". Last time I needed assistance, it was no where near anything that had an address. Couldn't automatically transmit my gps coordinates LIKE THE WHOLE WORLD DOES IN THIS CENTURY.