Mobile Passport Control 2.9.0

Reviews

2 ★, on 2024-01-05
I used this app when coming back into the country from London through DFW airport. I was ushered through the same line as every other traveler and when I asked about using the app I was told there is no difference, "same line". When I reached the agent I presented the QR code from the app and I was told "The app is junk, our system works better". The app itself is very easy to use, but did me no good at all.

2 ★, on 2023-09-07
I downloaded the app and completed all of the required inputs, including photo and Q & A's within the 4 hr. time frame. When it came time to actually use the Mobile Passprt for entry, it did not download to be usable. I received a notice that I need to install a new app called Airside. It was very frustrating to receive this notice at the very last minute as I was entering the Passport processing line in Newark, NJ. The process saved me no time,it was actually a big waste of time.

2 ★, on 2023-09-11
1* because I couldn't get past the "what port of entry" stage because it thinks Newark only has terminals B & C. I'm flying into A. Then I read a bunch of reviews and based on reading it's glitchy and not even accepted in most airports, I probably saved myself some time, so 2nd * for that. Oh and bonus: the app isn't showing up in my app list, so I can't add a shortcut to my home screen.

4 ★, on 2023-10-25
Fast little app that helps to skip the line at many airports and ports, and the FAQ and tutorials are very helpful. Desperately needs more language options and better streamlining at the actual border control points, staff are not all well-trained in what to do with it or promoting the app. TSA deserves a 1-star rating but this app is solid.

2 ★, on 2023-08-22
I was disappointed that I kept getting an error after multiple times of submission. It has not happened before but of all the times as a frequent flyer to have me miss a connecting flight because of a glitch in the system and I had to stay in a very long custom line at the airport. Why would it not allow me to submit and keeping having this annoying error.

3 ★, on 2023-10-02
It's very easy to set up. It's also very easy to submit an arrival to get a QR code. However, the list of airports that support the app is not accurate. ORD (O'Hare in Chicago) does not support the app, so submitting an arrival turned out to be pointless even though the airport is listed as being supported.