Getsafe 11.7.0

Reviews

1 ★, on 2022-02-24
Pretty sure this is a scam. I paid an *annual* premium of 213€ in 2021 for legal insurance. They sent an email notifying a change in the premium to 311€ *monthly.* Have sent regular emails over the past two weeks to customer support to try to confirm whether this was a mistake in their email. Still no response. I guess I just threw my money away for the past year since there's no one on the other end for product support. Beware!

4 ★, on 2018-11-05
As an app, it's well designed, simple, and straightforward to use. Important information is well presented. As a service, I really wished it provided the full terms and conditions of its products in English, even if they had to put a clause to saying any discrepancies would favor the German language document. I understand it's ultimately a product for Germany, but its English website is what attracted me in the first place, so a bit more of that would be greatly appreciated (at least until I can learn more German). I look forward to household content protection and especially bicycle insurance! Keep up the good work!

1 ★, on 2022-12-19
App is really slow to load and sometimes doesn't load at all on my phone. It's the only way to access data so this is really frustrating. I have dental insurance, and met all the conditions from the English language descriptions provided (and from questions asked to GetSafe), claim later gets denied as I don't meet some requirements in German. It's clear that despite how it's marketed, it's not actually a proper service if you don't speak fluent German. I'm close to €700 out of pocket.

4 ★, on 2022-03-17
Great concept, however the app doesn't function in the way that I expected. The app is only necessary for the sign up process and to view your policy documents as a reference. Claims and correspondence are mainly carried out over email or phone. It would be great if they added a feature to allow customers to record their home inventory and purchase receipts with the app in the event of making a claim.

1 ★, on 2024-01-11
👎🏽👎🏽👎🏽App does not open. But when it does (if you are lucky) and you need assistance, the chat that is it's presentation page, does not work either. They never reply chats, but also they do not reply to emails. It is almost impossible to contact customer service. I filed a claim a while ago, and have not received confirmation nor update about it.

1 ★, on 2023-11-03
I got coverage for legal insurance through the app, but the payment could not be processed. After trying 4 times I changed the payment method and the app captured the fee 4 times. Lol What?! The chat functionality in the app does not seem to work. Calls are not answered. I am sure I will get my money back, but the user experience is horrible. It is fair to say, that I have not yet had a chance to use the actual insurance yet. And I give 1 star rating to App it self, not the insurance service.