Seated-Reservations & Rewards 5.48.4

Reviews

5 ★, on 2023-12-21
So I've been using the app for about 2 years now and it is my go-to reservation app. I kid you not, I've gotten over $1000 in rewards, which I used for travel gift cards and literally spent 5 nights in Europe for free. Some FYI: I live in NYC where the app has the most options, and even then is mostly in Manhattan and the west coasts of Bklyn and Qns. I really hope that they can expand. Fine dining, which is where you can earn the most, is limited, and the map UI needs updates. Still: A+

2 ★, on 2023-12-13
Most frustrating customer service. When there is an issue with crediting a receipt, you can spend more than half hour waiting to be helped. I ha e up and shut down the window. I might still have been waiting if I hadn't. They used to be much better and responsive. It's been downhill for the past year.

3 ★, on 2022-12-30
The app used to be good. Some brainchild decided to change it so restaurants are listed on the map by reviews as opposed to rewards, which is the whole reason you're using the app in the first place. You can sort the restaurants by reward but then you get a list of restaurants across all of NYC as opposed to those in just your neighborhood. The change has just obscured the rewards you receive which is the of purpose of using it in the first place. 🤔

4 ★, on 2020-05-10
It's a great app when it's working. I got a new phone and the app won't allow me to login. But I recall having issues creating an account on my old phone too. Please fix these things guys! Update: They fixed the bug as stated above. This concept is great for the user and restaurants. The incentive to get out and eat is wonderful, we are going to need apps like these in the post COVID-19 age, if we ever get there.

4 ★, on 2020-01-04
beware they sometimes won't credit you. and unresponsive customer support doesn't help. ive tried both in-app help and text help but both are unresponsive. i still use the app if the restaurant i want to go is listed on this app but my expectations are low and hence a two star. UPDATE: The customer support finally responded and took care of everything. To this date, I have no un-credited spending via Seated with the exception of the one time I did a take-out. They explained that the app is for dine-in only; this should've been an obvious one since the app is called 'seated' so this one is my fault. The other thing to watch out for is when you try to double-book. For example, I have tried to make reservation via Open Seating AND Seated. But the restaurant will see that there are duplicate reservations and will automatically cancel one. If and when you double-book, I would suggest you only do it with restaurants that have walk-in options in Seated. Anyway, updating the review from two stars to four stars. Look forward to receiving more credits with my future Seated reservations.

1 ★, on 2022-07-05
There's something fishy with this app. They're obviously spending lots of $ on ads and influencer marketing...but their technology doesn't seem to work, like at all. I've tried it 4x now (3 delivery orders and one reservation, which I did just to see if the issue was just with deliveries.) Each time, a fully eligible receipt was not accepted, and I spent 30+ minutes on a chat with their support to ultimately get it approved. Each time they said the receipt didn't initially upload in the system.