Sonder - A Better Way To Stay 3.10.1

Reviews

1 ★, on 2023-08-17
My stay at Sonder was pretty good, but the worst part of my experience was this app. The app is required to speak to anyone, which is the first problem. The second is that the "help" I received actually made my stay worse. The parking advice they gave was terrible and priced incorrectly. Info about check in times made me think that the support I received was from a call center in a foreign country with cheap labor.

3 ★, on 2023-07-24
Frustrating if booking longer stays. Each extended booking requires an ID upload to the reservation provided by email from the Reservations team. Link on email is supposed to take me to an upload page, but nowhere on the page does it give you a link to do this. After multiple emails with Sonder and a call, their helpful staff eventually provide the correct link. This happened on my last long stay reservation earlier this year. You would think these issues would have been fixed.

5 ★, on 2023-02-21
We stayed here for a week and would ABSOLUTELY stay here again. Simple and perfect for us. The room is small, but both of us and all of our stuff fit comfortably. We had read some reviews of the neighborhood being "ify," but we never saw anything at all that made us uncomfortable at all. No complaints at all of street noise either. The aerobus drops off at stop #3 directly across the street from the hotel. The restaurant upstairs was surprisingly pretty good, and the band was good too.

2 ★, on 2021-12-10
In my experience the people from Sonder are great and the app, whilst appearing to do great things, has a chat facility that chucks out participants repeatedly. So if you ever try to change a booking be prepared to have your entire conversation with someone wiped multiple times. As helpful as they are, don't try to change a booking via the chat / app.

5 ★, on 2023-04-25
My husband and I enjoyed the spacious accommodations. The location was great, within walking distance to Bourbon Street and all the local restaurants and attractions. The washer/dryer was a nice addition. One drawback is the poor (nonexistent) lighting in the outer vestibule area which made it difficult to input the security code to enter the building. Overall it was a nice experience, and we would definitely stay here again.

1 ★, on 2022-04-16
Useless in a pinch. During my last trip the IM dropped the conversation 4 times as we were dealing with the fallout from a relocation caused by a carbon monoxide problem in our booked stay. Had to go online, which also didn't work. Had resort to txt messages in the end. Also, no billing information is accessible in app or online so their changes and fees aren't readily available.