TUI Travel Money 7.9.2

Reviews

1 ★, on 2019-05-21
this app doesn't even deserve one star. i've tried numerous times to install the app and signin. Can't even get past the login. Then it drops the connection and says it's my internet connection to blame. Easier to use my browser to access the web pages. How hard is it to get something as simple as this to work? Obviously beyond these developers !!!!!

1 ★, on 2018-10-21
App worked fine on holiday so we're trying to use it for our next one. Original login details don't work and we can't reset them without being asked for a memorable date that doesn't work. Called customer services who sent us a link to reset that had the same problem. Called again and spoke to another advisor who passed our details on to another team and got shirty with us for getting frustrated.

1 ★, on 2019-06-10
account setup is archaic and does not work. every year we have the same problems checking our balance either with app or website. will now switch to another provider. the star rating for the app hasn't improved over last 4 years, showing that tui have no interest in improving this aspect of their business. requesting reminder emails of usernames and passwords never arrive.

1 ★, on 2019-10-28
Awful app- The app is forever crashing when I try to access it, I have uninstalled and reinstalled countless times to see if it helps. Having to constantly reset passwords, username ect- for it then to tell me it's still wrong. Very difficult to access money. I have some left I want to withdraw and get rid of this card for good. I recommend getting a monzo and using that as your holiday money card. Far easier!

1 ★, on 2019-09-03
Absolutely terrible. Great concept but exceptionally bad in practice. Loaded card with Croatian Kuna in the UK before i left and all worked fine and I could see balance and transaction details. When i arrived in Croatia it worked as normal for the first day, from that point on, it crashed everytime. Completely useless. Fyi....im using a samsung note 9 device.

1 ★, on 2019-10-06
Can see balances and top up sure but dear me it's half finished. So much needs to be completed on it it's actually quite scary! Update: used the card 4 times before it started being declined and basically attempting to top up on the app didn't work AT ALL ending in the bank contacting me to ask if the attempted activity was legitimate. Do not use whatsoever. Get a different travel card.