Portillo's 4.4

Reviews

1 ★, on 2021-05-21
Its fairly easy to use but there is a huge lack of customization with all the food items and for salads i can't remove more than 3 items i don't like? And there are no options to add different things or get extra of anything? And if i call to get these optons i can't have the food delivered i feel like this is a major disadvantage to customers and is limiting business for portillos as a whole Edit: Customizations have gotten worse now you just can't add anything that does not come on the food

2 ★, on 2021-04-22
You can't add an item or view your cart without being bombarded by pop-up ads. By the time I was done dismissing them, the app told me I had to change my pickup window and they only offer them in 15 minute increments. We had just arrived at the restaurant and now it was telling me I'd have to wait 29 minutes for my food. Isn't this fast food?? What a waste of time! We just got Chick Fil A instead.

2 ★, on 2021-04-16
What terrible online ordering for such a great restaurant! At least this super annoying app worked for me unlike their website that just sticks me in an endless loop of choosing between pickup and delivery. As for this app, every single time I place an item in the bag I get an upsell pop-up. Every. Time. Makes ordering twice as long. Every other restaurant sticks to just one before checkout. No problem. But an upsell pop-up for EVERY ITEM?! Too many other choices to deal with this.

1 ★, on 2021-04-21
The error message "Your transaction has not been approved, please try again" has lost more of Portillos business than they can possibly imagine. Maybe if you fixed the app I'd order more often... and four month later it still hasn't been fixed. Oh well, guess someone else gets my business.

1 ★, on 2021-05-05
The app is terrible, pay a professional to build it for you. I refuse to list all the problems so that you can break more functions with your so called fixes.

2 ★, on 2021-04-16
The app is good..but depending on which resturant you go to dont expect your food at the pick up time..waited over a hour for our food and then they missed 1/2 of our food and then waited another 20 min for the food they forgot.