About this app

Kayseria takes the online privacy of its customers very seriously and will take all measures to protect your personal information.

Whether you register with us or use the site anonymously, the information we collect centers around your name, address, contact number(s), email ID, payment preferences, credit/debit card numbers, bank account details, etc. This information will only be used, at the minimum, for the following purposes:

To fill, process and ship your orders
Contacting you for customer service and support
Informing you of promotional offers
Improving your browsing experience of the Kayseria website

Please note that we do use cookies to keep track of the frequency of your visits to our website, the contents of your shopping cart, purchase history and to deliver specific content designed to give you a uniquely personalized shopping experience. Most browsers generally accept cookies automatically, and you may change this setting if you wish to. You will still be able to access most of our website’s functionality, including the ability to make purchases.

Registered users (who are using cookie-enabled web browsers) will be automatically signed in when they visit our website. Please note that users will be prompted to sign in again after 14 days, when the cookie expires.

By browsing our website, you agree to abide by all our policies, which may be subject to change any time.By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.In the rare case that you are not 100% satisfied with your online purchase, you can get Online Store Credit for the same amount (minus Shipping Costs) for future purchases, within 15 days of receiving your order.

What is Online Store Credit? It means you can return your purchase and utilize the same amount for a later purchase.

How does this work? Simply email us at help@kayseria.com and request an exchange, and we will guide you through the process. Don’t forget to mention your Order ID in the email.

Till when I can claim this? Please make sure that you send in this request within 15 days of receiving your order. No requests will be entertained after 15 days.

How do I send the item back? You will simply courier it back to us. Don’t worry; we will share the details with you when you email.

What about Shipping Costs? We apologize but we cannot refund any shipping Costs. There’s only one exception to this rule: in case you are sending back a damaged/incorrect item, the amount of the Shipping Costs will be refunded to you.

Is there an alternate option? Yes. You can simply go to any Kayseria Store and purchase something else for the same amount. Please take your receipt with you.

Does this apply to items I bought on sale as well? Sale items cannot be exchanged or refunded.

Just remember: Measurements may vary design to design and any items that have been worn, used, or altered will not be accepted for exchange. Tags and labels especially need to be intact.

What about International Orders? Currently, we do not offer any refunds or exchanges for international online orders.

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