GROHE Sense 2.3.0

Reviews

1 ★, on 2021-04-12
Pros: The customer support is actually somewhat decent, especially given the product they have to support. Cons: I hardly ever leave 1-star reviews. But this is one case where a 1-star is totally deserved. RUN, DO NOT WALK, RUN away from this product. People, there's a reason why it has such bad reviews! It's because this product has no business being on the market. The people who brought it to market clearly rushed it, without enough real world testing, and they clearly had an app development team that had no business developing an app that touches mission-critical systems like your home plumbing. (And I am qualified to judge -- I'm a very experienced software engineer myself, at an extremely well-known and well-regarded tech company.) Difficult and unclear to use. Spams you with endless notifications that your water usage is abnormal or too high, so you end up having to shut off the app's notifications on your phone. (Cry wolf, anyone?) Wastes time and screen space on extraneous information, like finding nearby installers or linking you to where to buy yet more products. Dear Grohe: If you are reading this, I didn't post the above on a whim. I have been dealing with your product for well over a year now. If you want to do right by your customers, you will either completely overhaul the app and product (hopefully by a more competent app development group this time), and/or provide a return and refund process for customers like me. Thank you.

2 ★, on 2021-03-03
Set up is a horrible UX. Never gets farther then step 5 where it says it's connecting to Wi-Fi, window collapses but never continues to final initialization. Overall I haven't seen my benefits with the HW or SW yet, even having set it up and running. I really expected more from German engineering and customer UX.. 2 stars, since it gives me the impression to have my water pipes under control.

4 ★, on 2021-02-19
Installed GROHE Sense successfully after several frustrating attempts due to cryptic or incorrect instructions. First instructions indicate to download the Ondus app which is out of date. Second instructions show connecting a phone to the temporary GROHE Sense wifi as Step 3 followed by Step 4 which is reconnecting the phone to one's home wifi. This interrupts the setup process. Step 4 is done in the Sense App. When setup is done the Sense wifi will end and phone should auto connect to home wifi

5 ★, on 2021-02-25
Step 4 in installation did not work. "Select your personal Wi-Fi hotspot", list did not open. I contacted technical support and got great support very fast, and problem was solved. Everything works now.

5 ★, on 2021-03-17
Very good. Installation process requires a good wifi-signal for the devices in your setup. Very good customer service.

5 ★, on 2021-01-05
I am running Grohe Sense Guard incl. the App for 1,5 years now and I can say that everything is working as expected. The initial setup (connection between Sense Guard and the App) is a bit tricky but - once it is connected - all is good. Grohe support (1 x contacted) is replying helpful and user oriented. Summary: Hardware and Software is doing a great job.