Lunds and Byerlys 2209.70.1

Reviews

5 ★, on 2021-04-09
Two things are important to me. There are some items I purchase such as ribs and steaks when they are on sale, so I check the app every week. My only complaint about the app is how after clicking on an item to get more information the app sends you back to the beginning of the ad, so it can be time consuming and a little frustrating to go through the ad if you check on several item.

1 ★, on 2021-01-01
Got a new phone running Android 11 and now the app won't even open. I constantly get an error that it can't find a reference file. Uninstalled and re-installed several times but that didn't work. Emailed the app dev team 4 weeks ago about the error (including screenshots) and haven't heard back. I used the app for mobile orders and Extras. Since the app is no longer working for me and there's been no developer response, I've been doing my shopping at Kowalski's and Whole Foods.

3 ★, on 2020-06-13
It's often difficult to locate a product. An example is pimentos. You have to know that it's dromedary to get to pimentos. It's listed by company name rather than product. The same applies to locating nut milks. In this case looking for shelf-life packaging vs. Dairy. You need to use a company name such as dream or Pacific to get to the product. It would be nice if you cross referenced some of that so that it was easier to locate.

4 ★, on 2020-10-05
This app does not let me add a note for each item. Why do I need this? If an item is out of stock, only a very few alternatives will work. Often those are also out of stock. In that case, I'd rather delete the item for that order. L&B's "Order Groceries Online" website does have this feature, and it works great. It's impossible for a shopper to guess the particular alternative that won't make me grouchy when I unpack the order.

1 ★, on 2018-12-18
EDIT (minutes later): I kid you not, I scrolled down from this app to where they list "similar apps" and an app came up called "Oblique Strategies." I couldn't agree more. 😅 I don't understand how a grocery chain with such excessive margins, doesn't put any resources into the development and maintaince of their app, their website or even having decent wifi in their stores so that people could actually use their app or website if they were not so glitchy. The actual database seems like it is might be around 1% of what they actually stock across all of their stores and there is absolutely no logical reason why this is. I worked grocery in the late 80s and we used to EDI purchasing orders out of a system that tracked all skus for all stores. Lunds isn't even a sku heavy chain. Beyond the radically incomplete database, this app has intolerable navigation issues with it's UI. I just did a brand search (which should actually have returned about 30 items under that brand) and instead of any products, it returned two different error messages. I then clipped some coupons, followed by my coming across an area where my clipped coupons were supposed to be. There wasn't a single thing there, no matter if I put the filter on or took it off. Then it took me a while to figure out why they had an icon in the top right corner that appeared to be a way of deleting everything that I had added to cart. I finally clicked on it, only to find out that it simply was my cart. Apparently, using a cart as the icon for a cart was too intuitive for these guys, so they used a basket icon for a cart. I can only assume that nobody in corporate has ever used their own app, because if you come across this icon after you have added anything to cart, the item tracker covers the handles of the basket, so it looks like your item total is sitting in a a garbage bin, which is universally used across the internet to indicate that the user is deleting something. As far as the weekly ad, if you actually click on any item item in the ad and hit the back button to return you to the page that you were on, it actually closes the weekly ad. Then you have to open it again and scroll through each page to the bottom to get to flip pages until you get back to where you were. There is no ability offered at the top of each page to advance through them. After wondering why the back button would close the whole weekly ad, I noticed an "X" at the top left of each item page. I clicked on the X and that took me one step back from item to the page of the weekly ad that I was on. So, the universal symbol (X) for closing something out, actually takes you back, but clicking on the back button on your phone closes the user out. "You can't make this stuff up," is a phrase that I never like to say, because I think that it is ridiculously over used, but in the case of this app, I can't think of anything more appropriate. I only even tried to use the app for about 10 minutes and saw all of this and more. I actually spent less time using the app, than I just spent listing some of the problems that I came across during that short time of using it. 🙄

1 ★, on 2021-04-01
Not able to load anymore.it has been a week or two. Keep saying Still cooking. Please wait.