Four Seasons Hotels 4.0.8

Reviews

1 ★, on 2022-05-09
The idea of the app is amazing, and it makes communication with the hotel a breeze. However I've had numerous issues. There are items available through the app that the hotel isn't able to provide. All of the links to anything deeper than then one level do not work. I can see the restaurants, but not their menus or reservations system. There is no way to look at past orders placed. The option for ordering coffee for breakfast doesn't work.

2 ★, on 2019-08-22
Although much of the information about a given hotel is on the app, the UI is far from friendly. Links disappear, take you to the wrong pages, images appear stretched, and a few pages are listed as unavailable. Looks like it hasn't been fully tested.

1 ★, on 2022-05-17
Usually it's good... But yesterday and today it's telling me I'm using an old version and yet there isn't a newer version available. I've tried uninstalling and reinstalling, and yet the message persists. I usually use it often on property visits... It's unfortunate it's not working as I rely on it to communicate with resort staff.

1 ★, on 2022-05-18
"You're using an old version of the mobile app" message appears when opening the app, and all functionality is disabled. But there is no newer version of the Android app. Completely broken experience in the middle of a hotel stay where we are dependent on the app for dining and other requests.

1 ★, on 2023-01-14
Partial functionality means complete failure for a brand like Four Seasons. And this app just doesn't cut it. When attempting to order room service, some items and options can be selected, but others can't. I end up having to just call and place the order by phone.

5 ★, on 2020-01-23
The app was responsive and user friendly. The concierge chat feature was fantastic. I'm amazed by what can be done. Tours, personal recommendations to event photography, upgrades, backstage passes for Lady Gaga. They really tailor to your needs.