JOANN - Shopping & Crafts 8.0.9

Reviews

3 ★, on 2021-07-11
The app is great to work with and luckily isn't just a carbon copy of an underdeveloped website so overall I'm very happy with it! The only complaint I have is that I can't save items I'm interested in to a list within the app so I just have to screenshot them and look them up after if I'm planning a project well in advance or I am just looking for inspiration. Hopefully a wishlist feature is eventually added in because that would make the experience perfect!

4 ★, on 2021-07-06
Great app, but some annoyances. I love that I can easily and quickly search for what I'm looking for, and that the coupons are pretty accessible. I have two major issues though. The first is that whenever I search for something, if you click away (such as to the "weekly ad" tab) your search is gone and you have to start all over. The second is that there's no way to save favorite items like on the website. Super annoying for when I'm actually in the store shopping!

3 ★, on 2021-06-27
Overall, I love the store, I love the instore employees, but the app and customer service leave a lot to be desired. I recently went in to pick up an online order and while in store, I accumulated $70 more merchandise. I had a $5 reward and knew I also had coupons on the app that would save me $10. But when I went to access my coupons and rewards, the app wouldnt navigate to these pages. Customer service gave me no credit.

3 ★, on 2021-06-20
When it's good, it's good. When it's bad, it's really bad. Before, my biggest issue was it occasionally not allowing me to order items for pickup even though there was enough in stock. Lately, it's been making my cart invisible. Nothing but white. Tonight, I spent hours trying to place an order, which I had to split by buying most of it on a browser. Literally every second or two, it would change an item to shipping, change the pick up location, change the quantity, or delete an item altogether.

3 ★, on 2021-06-17
This app should be able to let you shop completely on the app, but I always have to switch back and forth to the mobile site because something or other is wrong. Also, this is my biggest problem: you can't filter out out-of-stock items. Almost every item in the store is out of stock so I just end up going into products that aren't available over and over. There needs to be some sort of online only section and a store section. It often send like the store must be literally bare

1 ★, on 2021-06-24
I can no longer add items to my cart unless I update my phone's clock to automatic date and time. However I live in a state where we don't observe daylight savings time, and if I put my clock on automatic then my phone will have the wrong time. This is a ridiculous issue, the app shouldn't force requirements on my phone settings. Now I can't use the app at all.