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Reviews

1 ★, on 2024-01-05
Hacked. I can't add payment information, boost posts, or create ads with this app. I've been locked out of my FB page for 3 months with no replies for support, as I think everything is AI now. Moved my ads dollars to Tiktok & YouTube and been getting decent returns on investment and better security. We are a VERY small business and have used Facebook for over 8 years with no problems. So disappointed in the lack of customer service.

2 ★, on 2023-08-08
The app frequently fails to display information properly, which makes evaluating ad performance less reliable and interferes with editing ads and ad sets. Sometimes the same notifications will keep popping up as new no matter what you do. The app is still useful, don't get me wrong, but it has some really annoying technical problems. Edit: I've changed my review from 3 stars to 2. The technical issues have gotten worse, not better, and it's so bad that the app frequently tells me to uninstall.

1 ★, on 2023-08-05
Garbage app. It is unusable, doesn't give you all the options for creating ads that you get from a desktop. Won't let you change location for ads. But this is no shock coming from Meta which seems to have a severe issue with continuity between it's apps and what get from desktop. What a joke, it changes layout every time you open it. Can't edit your location for showing ads. No wonder Facebook is losing ground to all other platforms. Still garbage.

2 ★, on 2023-08-12
For the last 3 days I have not been able to make a payment in the app. The billing and payment screen is completely black and won't load then it will eventually time out and says try again later. I've Uninstalled and reinstalled several times and tried on multiple devices and the same thing is happening. I chatted then spoke with tech support and they say nothing is wrong with my profile and it must be a bug so they sent in a ticket. META PLEASE FIX THIS ASAP!

2 ★, on 2024-01-02
I've had an issue for the longest where I one of the most important functions is completely impossible to perform. All I want to do is upload photos saved on my phone to create ads but I can't even do that because apparently Meta Ads doesn't have permission to view photos and videos. I'm told to allow the permission in my settings but this option is nowhere to me found. It's quite ridiculous that this still isn't fixed yet.

2 ★, on 2020-05-06
It's a really great app in that it's easy to set up and maintain your ads. However, my account got hacked. Facebook disabled it, and there's nothing in their FAQ's about how to reopen the account. And of course, there's NO phone # to call and discuss it with anyone. I sent several emails but didnt receive a reply. So, if you decide to advertise on FB, which almost doubled my business, know that there is ZERO customer service if you need assistance with an ad or u have a billing issue!