ShopeeFood - Food Delivery 7.29.0

Reviews

2 ★, on 2019-12-08
Tried to add a credit card, and the fill-in form is in Vietnamese and missing US as a country (or, at least, it's difficult to find because they mixed Vietnamese and English names in an endless scroll menu). This is on the "English" setting. As adding cards isn't an issue in a certain other app (begins with a "G"), just use that instead.

1 ★, on 2023-11-26
Quite unreliable. For example: stars and review are tradable and is a painful fact, annoyingly and aggresively asking for permissions, etc...

1 ★, on 2023-10-29
Used to be good. But now I have to watch how drivers pick up my food and go with my food around the city while they group orders together. It happens nearly every time now and I end up with cold food. There is an extra information button that says they let drivers group orders together so thank you for my understanding. Well, I hope they got my understanding now of how I feel about my orders always arriving late and cold... Nowhere else to complain so I guess I'll rate my experience here...

1 ★, on 2020-02-13
This platform is TERRIBLE. You can never contact anyone in case of problem (meaning every single time you order because there is a problem everytime). Most of the time order is accepted and paid with credit card then order is cancelled because no driver or for some other reason. Then it takes months to reach customer service to be refunded. This is the worst app and food service I've seen in my life. Even 1 star is over rated. I'm never ordering again on this platform and will spread the word

1 ★, on 2022-05-01
App doesn't allow to cancel order after 5 minutes and I was in 6th minute so I contacted the driver directly. She told me that she has helped me cancel the order via the switchboard and that I didn't have to pay for it. But then my account got locked payment by cash because of abnormal activity and was required to pay for my cancelled order to be unlocked. Contacted the customer service but couldn't help. Bad experience.

1 ★, on 2021-04-20
Too many issues on Now 1. Almost every orders are delivered late/not on time. Lets say 90% of all my orders receive the notification of being late. So your sevice/calculation time is not real time sync? 2. Shops status are not updated frequenly. Closed shops should be deactivated. Experienced 3 times that the drives went all the way down to the shops and have to cancel because shops were no longer active. 3. Food are supposed to be delivered fast and fresh and hot. Why making a combine orders??