CDG Zig – Taxis, Cars & Buses 7.0.10

Reviews

1 ★, on 2023-05-30
Like many other reviewers stated, since the latest update, I can't find records of any past or incoming trips in the app. Booked a trip in advance, got the confirmation notification, but the trip was nowhere to be found in the app. Only got the message saying that I have a pending trip when I tried to re-book (as I thought my initial booking was cancelled).

1 ★, on 2019-05-12
the previous app was better. the pop up will tell the wait time unlike this version. the ui interface was much cleaner and sensible to navigate. also previously it is smart enough to allow me to book a trip from the last place i took a taxi to. no such option even when i go to my history, i can only view and the app does not accept that as my current location. you copied the wrong version of the China Didi app. their first version was preferred by their users, this version was well disliked.

2 ★, on 2018-12-06
Not a bad app, not a good app. Functional much of the time, but often glitchy and with gaps, server errors and drops, lags and slow updating of taxi locations, and too frequently I'm not getting the calls/notification when my taxi arrives. Other issues with communicating with drivers via booking or the call function. My own evidence for the app's mediocrity is how often I have to call the Comfort phone line to sort things out.

1 ★, on 2021-05-08
Getting "oops! You're offline!" for the past week. Tried reaching out to customer service (no response) and uninstalling/re-installing the app. Nothing seems to work, so I guess leaving 1-star reviews are the new ways to request customer service. Edit: I was using a VPN on my phone that seemed to be the cause. App works okay when I turn it off.

2 ★, on 2023-04-24
OTP for the email verification process was so unresponsive after entering the code that I had to "delay until later" using the button that offers to do so. However, I realize now that there are no receipts for ANY of my travel because the default setting on the profile is to send receipts to email address, but only if your email address, of course, was successfully verified to begin with.

1 ★, on 2023-06-07
Since app relaunched as "Zig", overall experience has been terrible! 1) app prompts "no internet connection" even though I can use other apps on wifi or mobile; 2) Recent bookings show my assigned taxi is 1-3mins away, but car is several kilometres away and takes 12-20mins to arrive; 3) Feedback sent but NO response from their end. AWFUL