Castlight Mobile 12.13.1

Reviews

1 ★, on 2023-08-17
Always on latest version. Reinstall doesn't help. Apps don't sync consistently. Been waiting on the "technical team" to fix an issue 7/18 (It's 8/16 now). Got told today they fixed signing in but that issue self resolved 2 weeks ago. Then find out another app is syncing but not crediting points. For points adjusted they require screenshots but also require you to wait more than a day. If you wait it can be impossible to get a pic with the correct date/time showing. I'm giving up on this app. :(

1 ★, on 2024-01-05
My tracker will say 9,10, even 12k steps and Cast will only show about 8k at most. Sent email, never heard back. Contacted chat, they want personal info, to help assess why there tracker doesn't work right. With constant updates this shouldn't be a problem. Give me the best user experience? Don't do constant updates for the sake of updates. If it works then stop changing it.

2 ★, on 2020-03-01
Aside from technical problems, the app seems to work really well, but a very high percentage of the time (well over half, I'd say at least 4 out of 5 times) after entering my credentials, the app gives a "There was a problem connecting to the server" error. I fall back to using the mobile web page, but the mobile web page can't connect to the fitbit app, so I am unable to enter my steps in a timely manner. If I uninstall and reinstall, it will connect - so I know it's not me, it's not my password, it's the app. It may have something to do with adding my phone as a secure device so that I don't have to keep entering security codes that it otherwise texts to your phone, but that would be just as annoying. (Samsung S7 Edge, Android 8.0.0)

3 ★, on 2019-11-09
It doesn't accurately sync to total brain. I've missed at least a month's worth of points because it will count my activity towards the next day instead of the day I actually competed the activity. I have to reach out to support every time I do a brain assessment because it doesn't record it on its own. I also don't have the ability to manually capture steps anymore (my steps don't always sync properly either). I could for about a week, but now the button doesn't even appear.

1 ★, on 2020-06-12
Can only log in one time, after that it always gives an error message saying it can't connect to the server and I have to reinstall the app to fix it. Details of rewards like claim codes for gift cards are sent via email in addition to being shown in the app. Email is NOT NECESSARILY SECURE and should not be used to send sensitive information like this but there is no way to disable it. App performance is slow and the data displayed is often inaccurate until multiple refreshes are done.

2 ★, on 2019-11-06
Although you can select Google Fit as your linked activity tracker, I have never been able to get it to successfully sync. I've dealt with customer service on multiple attempts to fix this, and it just never works. Their ultimate suggestion? Manual entry. Why even bother pretending you support these trackers? The activity tracking experience is just frustrating. Additionally, the app is just slow, and frequently fails to load various pages, leaving you with a blank purple screen.