BoltBus 4.0.904

Reviews

2 ★, on 2018-12-14
I was very pleased with the previous version of this app -- I rated it 5 stars. This latest version, which I was pestered to install last night, is completely different from the last, far less intuitive and requires obscure credentials & confirmation codes in order to log in, buy tickets, see those tickets, etc. Previous version required only a username and password -- standard process. This version required me to provide an email address, renew my password, then a confirmation code in order to display my tickets. It's a bus ride for goodness sake, not a TSA security checkpoint. Don't install until this app is fixed. At the moment it's a frustrating disappointment.

1 ★, on 2018-12-27
The current update is terrible. I'm not sure how the company thinks they are making things more convenient for customers in anyway. While the previous format is streamlined, this one is unescessary confusing. Before, I only have to sign into the app and go to "My Trips" to get my ticket. Now I have to go to my email, fish out my confirmation number, and submit it to the app to find my ticket. They've somehow taken away the convenience of having an app in the first place.

2 ★, on 2019-08-18
BoltBus is great. this app.... not so much. feels like its just windowing a webpage inside the app. which is relatively self-defeating. Tickets/boarding passes do not appear in the "My Trips" page after your outgoing trip is completed. so you have to use a different avenues to pull up your ticket/pass after you get to your trip destination. Actually.. maybe they just cancelled my return ticket... I guess ill find out when I try to board... this is at the very least one of the feelings i get.

2 ★, on 2019-05-05
The app looks nice, but it's actually LESS convenient than the website for 2 reasons: 1. It doesn't save your login (not even your username) or let you log in with fingerprint. At least on the website there I can use my browser's password manager. 2. It doesn't remember your payment information, EVEN WHEN YOU LOG IN, meaning you have to type it all out every time you book. The website DOES remember your payment info after logging in, so for this the app is actually WORSE.

2 ★, on 2019-10-15
While its dope to be able to get tickets while on the go, the app is clumsy. Many glitches including slow load times and crashes. Numerous times I've gotten to the check out only to run into a system error causing me to have to go back and enter all my info again. The app also kicks you out and have purchased many tickets without being logged in and not realizing it reset, therefore gaining no points/priority boarding. Both website and app need a lot of work.

1 ★, on 2018-12-20
This is the worst reservation platform I have ever used. The functuonality has gone way down from the last update of the app to this new one. I was finally able to logon but could not find my boarding pass or even a record that I purchased a ticket. I had to call customer service after finally finding my confirmation email, scouring my emails in the trash folder. A call with customer service confirmed I had a valid ticket. I hope the issues get ironed out soon, because I really do like Boltbus.