About this app

AXA Doctor at Hand is a 24/7 service, available wherever and whenever you need it. From a choice of appointments with GP’s or Advanced Nurse Practitioners for advice, prescriptions, tests or eligible referrals, AXA Doctor at Hand takes care of things seamlessly.

Anytime appointments
With AXA Doctor at Hand, appointments are available 24 hours a day, seven days a week, 365 days a year. You can see GP’s and Advanced Nurse Practitioners by video or phone. Advanced Nurse Practitioner appointments are available from 8am – 10pm*
There’s no need to fit in with fixed opening hours or be left hanging on the phone to make an appointment or to get the support you need.


Hand-picked network of healthcare professionals
Appointments are with qualified doctors and advanced nurse practitioners; experienced healthcare professionals handpicked by Doctor Care Anywhere. You can even choose whether you see a male or female clinician.All our clinicians are UK-registered with either the General Medical Council (GMC) or Nursing and Midwifery Council ( NMC). They are also specially trained in virtual consultation skills, ensuring that you receive the highest quality of care during your consultation.


See a clinician from anywhere
Booking appointments through the app couldn’t be easier. AXA Doctor at Hand
appointments are usually available within a few hours, and you can join from anywhere
in the world – at home or when you’re away.


Medical records at a touch
You will have a copy of your appointment notes uploaded directly to your patient record,
so you’ve got a reminder of the conversation you had with the clinician. Your full medical
notes can be sent to your NHS GP to make sure that everyone’s in the picture. Doctor-patient confidentiality is paramount. Your notes will be stored securely in your patient record.


When asked for an activation code, activate using your AXA Health membership number if you have one (found on your AXA Health membership documentation) or, if you don’t have an AXA Health membership number, use the activation code emailed to you by Doctor Care Anywhere.


To view all the features of AXA Doctor at Hand and for more information please visit
www.doctorcareanywhere.com/axa


Full Terms and Conditions can be found at www.doctorcareanywhere.com/terms-conditions-axa

New features

This release includes various bug fixes and enhancements, specifically in the areas of prescription management and the booking journey. These updates aim to streamline user experience and improve overall system performance.

App Permissions

Allows access to the vibrator.
Required to be able to access the camera device.
Allows applications to open network sockets.
Allows applications to access information about networks.
Allows applications to access information about Wi-Fi networks.
Allows an application to record audio.
Allows an application to modify global audio settings.
Allows an app to create windows using the type TYPE_APPLICATION_OVERLAY, shown on top of all other apps.
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.
Allows an application to write to external storage.
Allows applications to connect to paired bluetooth devices.
Allows an application to broadcast sticky intents.
Allows an app to use fingerprint hardware.
Allows applications to perform I/O operations over NFC.
Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting.
Allows an application to read from external storage.