Alitalia 4.3.13

Reviews

3 ★, on 2021-06-24
I tried to check in online with this app and it would not allow me to enter my date of birth !! After many attempts I used the official website which is even worse ! I finally managed to check in after over an hour !! Alitalia please do not tell me that in the whole of Italy we do not have a talented web or app designer !! It was years that I did not travel with Alitalia and now i know why I stopped !! Other companies simply do things better !!!!! Customers deserve better !! Covid will end

4 ★, on 2021-05-21
If the app is as good as the magnificent, extremely friendly and hospitable flight crew which looked after my flight to Roma (return) many years ago, then it's a winner. My first ever flight was on Alitalia Airlines, a international flight to Roma via Singapore when Alitalia came to Australia internationally. Amazing airline and truly satisfying.🗾

1 ★, on 2021-04-26
Had to delete the app because each time I put in my choices it went into computer jargon. So frustrating and hasn't improved despite all manner of assurances. I'll have to go back to using the website again😩

1 ★, on 2021-05-23
I bought ticket from Malta to Rome 11 April to return 17th same April from alitalia I was not given any ticket the money has been deducted from my account, alitalia has refused to refund my money 121:49 euro I have been calling customer care they have refused to my money and have also sent a lot of mail. please alitalia fraudsters I am still waiting for the refund of my money

1 ★, on 2021-04-04
Bad,useless app. You can't add additional baggage.I tried but then I had to call an operator and complete my additional baggage request only by phone!the operator said that it could be done only during check in...but with the phone call I complete my booking....so why don't you implement rhis app? it's an incredible waste of money to have an app for Alitalia that can't do anything this.

2 ★, on 2021-02-16
The application is not working for more than one month. At the step of payment, for a booking, the authentication with the bank fails and there is an error message. It is unbelievable that it is not fixed yet.