Firehouse Subs 11.2.0

Reviews

2 ★, on 2021-04-02
Normally I have very little issues with this app but here lately I can't even place an order. With this exclusive app only sub it makes it very difficult since you can't even place an order for that particular sub over the phone. I continue to get a pop up saying to try again later or call in order. It doesn't even display my rewards points. This app is useless at this point and the app exclusive deals are worthless if you can't even use the app to order.

1 ★, on 2021-03-29
I can not get this app to complete an order. The past few times I have tried to use it I get a Sorry, please call the store to complete your order message. That defeats the purpose. And the one time I did call the store, they put the wrong name on my order and my daughter sat waiting for a long time before the mistake was realized. By the time she got home, the food was cold and the bread was hard.

2 ★, on 2021-03-26
Update: 03/26/2021 After reading other reviews, I saw one where the reviewer had to switch from Cell Data to Wi-Fi to get the app to work. I was on Wi-Fi while attempting to place the order, so decided to switch to cell data. It worked. I did run into another issue with usability of the app. For example, when I made it to checkout, i realized I forgot an item. I was doing a pickup order and tried to edit my order, but it treated it like it was a new order, making me pick another pickup time, which seemed a bit confusing. As a result, I had to delete and redo the entire order. Kind of a pain. That being said, I am updating my 1 star review to a 2 star, as the app was still a pain to use due to usability issues in my opinion. 03/25/2021 Unable to do anything in the app. Even if i try to do something not account related like check for locations it tells me there is a problem.

1 ★, on 2021-03-30
The app is unreliable, and often times unusable. I write this after once again being blocked out because the app refuses to accept the password that is saved on my phone and autofilled through biometrics. And upon entering the password manually, the "something went wrong" pops up and it is counted as an incorrect entry. This is becoming too much of a nuisance. I love firehouse, but this app is subway-quality. Take my advice and use the website to order. FH responded. They were ZERO help. Thanks?

1 ★, on 2021-03-12
I had an account like a year ago. I put in "forgot password" and it gave me a message that it could not be processed (I don't recall the exact verbiage but almost like my account didn't exist). So I went to re-register and it's telling me my phone # is already in use and to put in a different phone number. I was trying to get my free birthday sub but I guess I am going to have to pay for it since this is what I'm now craving. Very disappointing...

4 ★, on 2021-03-28
Update 03/27/21(1 Star to 4 Stars): Tried the app again since updating. Worked great and was easy to use. No problems using app other than it likes to go back to choosing the order type(In Store, Curbside, Delivery) when trying to add more items after clicking on the cart. Easy to continue, but slightly annoying. Fix that final glitch and it will be 5 Stars for me.