World of Hyatt 6.4.0

Reviews

1 ★, on 2024-01-08
Incorrect info in app (shows points when points are NOT accepted at hotel). I also can NOT book w points even at hotels that accept points. App defaults back to $$. I'm forced to call and talk to reps that are painfully slow and incompetent. I repeat the same info 5-10 times to get basic basic info. Nightmare. I'm sticking w Marriott and Hilton. At least their apps work most of the time. Jeez! Get it together Hyatt.

1 ★, on 2023-11-06
Garbage. No way to add a current stay within the app to check in. Since my flight was delayed till past midnight I now can't get into the locked door of the hotel. I can't even check in on the app because I can't choose a check in date in the past. This means I can't allow my phone to be used as a key which would save so much headache. Baffling and embarrassing design decisions on full display here.

1 ★, on 2023-09-06
I can never be able login into the app even with entering the right credentials. I can only access my account via web browser. The app says my account is locked but when I called their customer service, they said my account is fine. The app needs major fixes ASAP! I don't understand why I can't use the app when my account has no issues on the web browser. There's clearly a disconnect within thier systems!

4 ★, on 2021-04-06
Great app with a great looking, smooth and easy to navigate interface. Nearly everything you could want in a hotel app. The only issue I've had was sometime within the past 2 weeks the keyless entry "floating key" has disappeared from my app and I haven't been able to get it back even after doing a reinstall. It was working great until then and the hotel says everything on their end is still setup properly. It's a great feature and any advice would be greatly appreciated.

5 ★, on 2020-07-17
Love the app. It's convenient, and easy to use. Especially when i don't have time to call. I travel quite a bit for work so, having the convenience of this app has helped tremendously. When i signed into the app and set all my preferences, its automatic each time i book. The hotel's either meet or beat my expectations, and the beds are comfy too. Thanks Hyatt for making my traveling experiences stress-free and easy.

5 ★, on 2022-07-28
I had an extended stay in Orlando and points seem to build up quick! lol Suites look very nice and I am booking again. They are a little bit pricey (I had seen other options for half the price) but their rewards are actually useful and my next stay will be free with points. It is a much shorter 2nd stay, but I had no complaints from my first experience. Reservation is uneasy requiring a credit card before hand, but they did not bill me until checkout which is PERFECT.