Van Sharing by ubeeqo 2.35.6

Reviews

1 ★, on 2021-07-11
Just a buggy mess. It's a wonder that you can even successfully book a van. Not sure what I could suggest to the developers to fix it but it is just fundamentally broken as far as I can tell. A complete redesign/redevelopment from scratch might be the right way to go.

1 ★, on 2021-03-17
The reservation system is a joke. Days ago I reserved the car for Sunday (BEWARE the extra weekend rates!!!) for 6 hours. Sunday comes and I go to pick up the van, but IKEA's underground car park, where the van is parked, IS CLOSED. I called the customer service and they said, "yeah, sorry for that". Worst, worst organization. Not recommended.

5 ★, on 2021-03-19
Super App, works really well. Cars are sometimes dirty. Would be nice if customers could get a discount for cleaning the cars

1 ★, on 2020-06-26
Absolutely horrible customer experience. You need to enter all your information including a picture of you and your drivers license, as well as payment information UP FRONT. After that the app seems downright buggy tried to find a van in 3 months from now, and it said there wasn't a single one available in the whole of Europe. I tried different dates and times but still no Van in the entirety of Europe. Not user friendly, and at least for me, unusable.

4 ★, on 2020-05-13
Unfortunately the app crashed several times and didn't let us take pictures so we called the customer service (you can reach them through the chat function). What's great: the customer service was excellent. We took the pictures with our phone and were able to leave. When we returned the van, the app also didn't work. We called the customer service again and they concluded the rental. So in sum, it works very well but be prepared to call customer service for help.

1 ★, on 2020-12-26
Beware of the hidden charges. I rented a van back in September, and everything seemed fine. However a month later after the bill was paid, the company claimed an additional payment for the insurance because, apparently, there has been a bug in their systems. Of course they don't send any confirmation of the rental via email the day it was made, everything is managed by the app which is totally under their control so there is absolutely no way to check the services requested. To top it all, the first 100km are included in the rental as per their terms and conditions, but in the bill they charge them in full. When I requested about this, all of a sudden the mileage is divided in basic cost and maintenance cost, and only the maintenance cost is waived for the first 100km. This is not specified in the T&C neither. It looks like the rules are completely arbitrary. In conclusion, at the end the overall cost is higher than a classic van rental company and the hassle is not worth the only advantage of this app, which is that you don't have to refill the tank. Honestly I would only use it again if I am terribly desperate. I can't understand that Ikea is in partnership with this. In favour I can only say that the customer service make the effort to speak English, even when they don't have to.